Breathable Knee Support
All orders are calculated in USD. Although your shopping cart content may be displayed in another currency (By automatic currencies switcher function), you will be using USD at the latest exchange rate.
We accept payment through PayPal,Apple pay and Directly via credit card
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1. How long for Shipment?
General Shipping Info( Send out with standard shipping,Express shipping is optional if you choose when checkout)
Notice:We don't ship out at weekend
1. Preparing Time: we need 1-4 working days to prepare your order due to our numerous orders every day.
2. Consider of the customs, remote address and shipping speed, we may use Express shipping methods to get it faster.
the proper arrival dates will be sent to you via e-mail when your order is shipped so please make sure to check your e-mail.
- Standard shipping (free): Product will be shipped to your doorstep in approx. 2-7 weeks from the dispatched date. There are no hidden charges.
- Express Shipping (Most appreciated and accepted by customers): You may pay the express shipping charges as applicable for your country and order the product. Express shipping only takes 7-14 business days from the dispatched date.
1. APO/FPO & PO Boxes are not accepted. For Alaska, U.S outlying territories, there will be a little bit shipping fee. We will refund you the shipping fee if you pay additional fee with an po box address.
2. Package to Canada may be paid for clearance customs tax when you pick it up.
2. Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.
TO TRACK YOUR ORDER, YOU CAN VISIT HERE
Tracking number will send to your email after we fulfilled the order.
AFTER YOU'VE PURCHASED
When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color.
We processes orders between Monday and Friday. Orders will be processed within 1-4 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders if your country request.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
3. Tips for shipping
A) We are doing our best to make the promised time, please understand our warehouse are working only on business days, so please remember to enjoy the sunshine even there's a day or two difference in the ETA, and by the way, we will inform you proactively if something is wrong.
B) Phone number is required for delivery. Leave correct email address in your order so that order confirmation and shipping confirmation will be sent.
C) If you have any question, please reach out to our service center:firstname.lastname@example.org
- Email to customer service : email@example.com including:
- *order number, the question you want to solve together with picture of product if necessary
- *a photo of barcode on the plastic bag
- Get autorization from Customer Service
- Get coupon or refund
- *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
- Take your refund/exchange when the package is received.
Return & Exchange conditions
- Orders are able to be canceled and refunded before shipping.
- Easy to initiate a refund or exchange in 30 days after delivery.
- Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
- Items must be returned unwashed and undamaged.
- Sales and clearance items cannot be refunded or exchanged.
- If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
- As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.
In case you have any query, please do not hesitate to get in touch with our customer service on: firstname.lastname@example.org