FAQ

What is Help Center?

Welcome to the GoAmiroo Help Centre.

Please browse the FAQ article, to find the answers that best match your question. If you can't find what you're looking for, please feel free to contact us.

Email us on: support@goamiroo.com

Facebook page:facebook.com/goamiroo

We appreciate your patience while we revert back to your enquiry and will do everything we can to assist you as fast as possible.

How do I complete the payment?

At GoAmiroo, we accept several payment methods. You can complete your purchasewith PayPal, Visa or MasterCard,etc

All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website,GoAmiroo will not fulfill your order.

How to redeem the coupon code?

Please click on “checkout” and fill in payment information, then click on “continue”, and you will be redirected to a new page where the coupon code can be redeemed. 

Did I make an order successfully?

Once the payment completed, you will receive an order confirmation email, (order number, total amount), order details (shipping address, size, color, quantity etc.) if not, please re-check in your “spam folder”

Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, we are happy to receive your confirmation email.

What should i do if i want to change order details?

If you choose the wrong size,color etc.Want to change the order after purchasing,please contact us within 24hours,Support@goamiroo.com,or by facebook Messenger(will be the fastest way),page:facebook.com/goamiroo,and be ready to provide your order number&email,we will add remarks for you immediately.

What about shipping methods and how long time?

Standard Shipping: Product will be shipped to your doorstep in approx. 3-5 weeks.United States more faster,usually in 2 weeks. There are no hidden charges.There are no hidden charges.
other Shipping method: Faster shipping you need,please contact us,support@goamiroo.com.(Note:The shipping time does not include the dispatch time which is generally 1-3 business days.)

 

What about my orders status,track my package?

We always try to make it as quick as possible.Once your order shipped out, we will send you a shipping confirmation email that includes your reference or tracking number and tracking link which help you track your package.

Please note that the reference number is merely a serial number that cannot be used to track your package online, only tracking number works.

For those shipping conformation doesn’t contain a reference/tracking number, please check your mailbox. Once the shipping company provides the tracking number, we will send it to you as soon as possible.

Tracking website:www.17track.net

 

What should I do if items received are not satisfactory?

If you are not satisfied with the item and want to request a refund. Firstly, please check the Return Policies to ensure if the return is applicable for your order.

Secondly, you have to claim your refund within 30 days from the delivery date.

Thirdly, you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At GoAmiroo, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.

 

What should I do if an item in my orders is missing?

If you are certain that an item is missing from your order, please contact us as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or give you a replacement.

What should I do if I received a defective or damaged item?

If the item you receive is damaged or defective during shipping, you are eligible for a replacement or refund within 7 business days.

Please contact us and be ready to provide photos or operating videos clearly showing the problem with the item as soon as possible.

Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact us as soon as possible.

GoAmiroo offers insurance cover under following circumstances:

Lost in transit: If the product delivery exceeds 30 days than its scheduled date, DrGrab will assume product is lost in transit.
Damage in transit: If the product gets damaged during delivery.

How soon will I receive my refund?

In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order.

How do I return the products?

GoAmiroo hopes you will be satisfied with every purchase you make. But if you want to return an item, return must be prearranged and authorized by Customer Service and a Return Authorization (RA) form should be obtained from us and a completed copy included in the returned package.Support@goamiroo.com.

Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable.

  • The order is placed with a discount coupon we provided;
  • It is beyond the 30-Day Money back Guarantee Period;
  • The order was placed by mistake but wasn't cancelled  or change within 24 hours;
  • Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order;
  • The detailed size cart is included in the description. The size you choose does not fit you well;
  • Customer mind has changed.